Customer Testimonials
Jason and Charles and the whole team was a pleasure to work with. They stayed late and helped us out of a pickle. We love our new vehicle 🤗
We had the pleasure of talking to Carlos at INFINITI Kelowna. We are in the market for a family SUV and though we haven't made our final decision, if it were based solely on customer experience,.we would go with INFINITI. Carlos was very knowledgeable of the product and did not pressure at all. Instead, he provided value based ideas and options and looked out for our bottom line more than we typically see. Highly.recommend him for your vehicle needs.
Amazing experience dealing with Mark and Nicole while purchasing my Q50 Red Sport and would not hesitate to recommends them to anyone looking for an Infinity vehicle.
JOHN IS AN EXCELLENT SERVICE MANGER.
Michael Zeisman! You kind sir saved the day! Thank you for the incredible and thorough service that you and your team provided us! We are from out of town and you made the time to help us get back on the road with our team! We won't forget this! Truly grateful!
Bought a new QX50 from Kirk. Never have I experienced a dealership with such integrity. From the time we walked in the door until we finished the purchase. A few hiccups along the way that were dealt with professionally always ensuring that our best interests were being looked after. If you’re looking a vehicle do yourself a favour and stop by Kelowna INFINITI Nissan.
Kelowna INFINITI
After doing 2 weeks of truck shopping at some dealerships , to find my daughter a vehicle… in Kamloops / Vernon (dealing with some unprofessional sale staff (as she was viewed as young lady and in our view assumed or did respected her being a female or her income ) at bannister in Vernon ,Kamloops dodge dealer.
Thank goodness we stopped at Kelowna INFINITI.
Just excellent customer service and staff. Sales - Landon was a complete professional and Charles Finance manager was outstanding.
The dealership owner should we congratulated for outstanding staff /service and a example on how easy buying should be.
... Read More Google - Jul 17, 2024
If you need a new car MARK SAMSON is your man he actually cares about his customers even after he’s sold you a car. Returns calls offers genuine advice great guy. Highly recommend
I had my car repaired and serviced at Nissan Infinity. Michael Zeisman was the Assistant Service Manager I dealt with. He was amazing! Very friendly and personable. Also gave a discount and brought pricing down for me. Nice to know there are some good people out there who really care!
Again, very pleased with the work, fast turn around, and the very courteous service from the department! They also did an amazing job washing and detailing the car after.
I recently had service done at Kelowna INFINITI Nissan & the service from James Thiessen & staff was excellent & exceptional as allows. Thank you & I love my car 🚘
Very great experience James was very helpful! Great job!
Great service and they really strive to keep their time commitments. I always service my vehicle at this Dealership. James is a great service rep.
We could not be happier with the recent service we received at Kelowna INFINITI! Our car unexpectedly had an engine issue on our way back to Vancouver. On short notice Kelowna Infiniti's service team got us in immediately to evaluate the situation. They quickly diagnosed the problem and completed the fix in less than an hour. A big shout out to John Hughes and his service team for going above and beyond. Michael Zeisman we can't thank you enough. We highly recommend Kelowna INFINITI!
Always great service, take your vehicle to the people who know it. Thanks again.
most of our car purchases have been handled by phone dealing with Alias, which was a true pleasure.
upon arrival at the dealership, I immediately knew that I was in the right place. courtesy and professionalism met me at the door. Once introduced to Sarah, my confidence raised even higher, knowing I made the right decision to purchase my new Rogue platinum at Kelowna Nissan. the flawless transaction was at the utmost professionalism and personal concern for me and my wife.
the welcome follow-up call from Sarah wasn't a surprise.
we received our new car delivery from the showroom ... Read More Google - Jan 14, 2024
Our service advisor was absolutely great. We had problems with our front camera for years. He made sure to have it checked out. The tech found the problem and they are replacing the camera. We were given a loaner car and before we drove out were offered coffee soda anything we needed for the ride home. Great customer service not many places know this today.
We have bought many cars over the years and this was the best vehicle buying experience of them all! It was first class and easy from beginning to end. I love my new INFINITI!
Service was quick and appreciated the valet service from Jon Wray , he’s the best.
Great service, I would highly recommend this Dealership and will return for my next service.
Our experience with all the staff at Kelowna INFINITI was excellent and we would not hesitate to recommend your service to our friends,
Fast and efficient
Excellent service, as always and very helpful staff who are polite and kept me informed.
Michael Zeisman, Dave and the rest of the Infinity Service team continue to exceed my expectations in 5 star service. I would give them a 6 if I could. They are professional, friendly, knowledgeable and always deliver excellent service! I highly recommend them to all my family and friends.
Absolutely amazing and effortless service, they made it so smooth that we actually had to do nothing and we have a loved vehicle in just one day…….. Jewel (sales) Dylan (finance) a very special thanks to you both. It’s was my first experience with Infinity, but would recommend everyone….. Thank you 😊
Jewel was great to work with. Patient and willing to work with me so I was comfortable with the vehicle purchase. Would recommend her to anyone looking for a car.
Our service advisor James Thiessen was not only knowledgeable but had our QX60 back to us on time and sparkling clean!
We had a great experience at Kelowna INFINITI after shopping around at other dealerships over the last month, INFINITI was both the best experience with customer service and knowledge.
The INFINITI cars are the exception of Quality and their service team is even better if that’s possible.
Excellent service. Have been going there for 2 different vehicles for a number of years. Very professional.
Great service
Service department here is exceptional. Jame and Nicole helped with warranty work and the purchasing of a second extended warranty for our Rogue James was very professional.
Good friendly service as well as fairness and customer care. James Thiessen was very friendly, professional and provided great customer care.
James in the service department is the best agent I have ever dealt with in a service department of any dealership. He went above and beyond to help me with a very messy insurance claim. He was able to make a nightmare of a situation bearable, even pleasant. So thank you very much
Ryan Sandhu is an exceptional member of their sales management team. I have had the pleasure of buying several vehicles through Ryan over the years, including for family, and I can’t say enough about Ryan’s professionalism and overall knowledge of vehicles and the market. I will be returning! -Adam R Schmidt, Kelowna
I saw a car I really liked advertised on market place so I messaged the salesman, let him know I was interested in the car. He blew me off, so I informed him I have a good job and good credit as well as a good trade in, he said I have a nice car and wouldn't respond to any other messages. A week later someone else posted the same car for $5,000 more. I showed them screen shots but they wouldn't honor the previous price. I bought the car despite all this because I had been looking for ... Read More DealerRater - Dec 18, 2022
They are an excellent dealership from everyone that works there and the facilities were second to none.
This review is definitely long over due! Back in June I had purchased a beautiful used car from Kelowna Infinity Nissan with the assistance of Charles and Vik. Before I go any further, I would like to mention that I live in Atlantic Canada. When I had inquired about the vehicle, Vik was very quick to reach out and respond to all of my questions and even sent multiple pictures and videos of the vehicle uppon request. Vik and Charles also sent me the CarFax and all documentation on the vehicle very quickly prior to my purchase. Once everything checked ... Read More Google - Nov 24, 2022
James Thiessen in the service department did an outstanding job. Thanks for another great service.
Nathan, David and INFINITI team is great. It is very pleasant experience servicing with them.
Bought two 2019 INFINITI vehicles from Vik in sales recently, outstanding service before and after purchases. Will return in the future for sure!
Had a great experience dealing with Ben. Very knowledgeable and friendly, not at all pushy, and got to know our needs before presenting us with options beyond what we went in to see, which paid off when we fell in love with a vehicle that wasn't even on our radar.
We just sold our 2019 SUV to Ryan and the team. They made a strong offer we were happy with, and Ryan did a great job of walking me through the process of buying and selling vehicles ‘virtually’. I would definitely do business with him again.
We purchased a new QX50 from Nils, Travis & Charles. Their integrity, professionalism, fairness, customer care and outstanding service is the best that we experienced in buying our sixth INFINITI & our twentieth vehicle. Great dealership, great teamwork and thorough attention to our needs as customers. Despite the distance & the fact that other INFINITI dealerships are closer to our residence, and based on our excellent experience, Kelowna INFINITI, which is part of the Sentes Group, will definitely be our choice from now on. We are thankful and very appreciative of the quality of service and positive experience.
I want to give a huge shout out to Ben, Nils, Ryan and Charles. Last Friday I made a deal in principle on a used Q60. We agreed that I would drive from Calgary on Saturday to pick up the car. Upon arrival there was a small concern with the vehicle. Knowing that I was going to drive back to Calgary the next day Ben, Ryan and Nils went out of their way to make everything 100%. I could not believe what great lengths this team went to make sure that I was satisfied with my purchase. Simply amazing service. Charles ... Read More Google - Aug 23, 2022
Very professional kind and friendly service
If you want to deal with a reputable, honest, reliable car dealership that has 5-star service, Kelowna INFINITI is the best!! Dave and Nathan in the service department are professional, knowledgeable, fast, courteous and genuinely really nice people. I cannot say enough wonderful things about the team of people at this dealership and the amazing quality of my QX50 SUV! I highly recommend them to family and friends!
We traded in our 2 cars and bought a 2018 Nissan Murano SL AWD Midnight Edition from Travis Barr. We did notice a few things once off the car lot that we didn't see right away and we contacted Travis. He got them taken care of in a timely manner. While car buying can be a frustrating experience, Travis made the transition to our new car very easy and comfortable. Thanks Travis. We wouldn't hesitate to use him the next time we go car shopping.
My mom recently purchased QX50 by Adam. He was very fun and welcomed for every visits (we visited so many times to all different locations) even without appointment, he really put efforts to action quick with explaining details, promotions, and made all attractive. He was super professional and friendly at all time. He even checked us if we are still doing well with the new car. Adam made the whole experience special at INFINITI and I highly recommend this place to all of my friends! Well done Adam!
Had the pleasure of recently dealing with Kelowna INFINITI Nissan.We purchased a used GMC truck.Elias,Adam,Charles and Nicole were all top notch professionals.First class customer service.Would highly recommend this dealership. Andre and Loni Gorjeu. Campbell River B.C.
The service department did an excellent job helping me with an out of warranty issue that was going to be very expensive. They made it right as they always do.
Great friendly service. Always keep me informed of my vehicle needs and let me decide what is important to me.
From the moment we walked into the dealership, my wife & I were wowed !! Each & every staff member we dealt with were over the top professionals !! A special shout out to Nils & Travis for all their extra efforts pre, during & post purchase, thank you both for making this a very special experience !!
The Infinity Service team is second to none. Always consistent, professional, courteous and timely service who generally care and take pride in their work and service!
Had a fabulous experience at Kelowna INFINITI picking up our new INFINITI QX50 today. Ken, Sales Rep & Nicole Finance Manager gave us the best service and were so pleasant & professional! The best!
Kelowna INFINITI / Nissan has an outstanding and honest Pre Owned Manager, Ryan Sandhu demonstrated how a professional treatment could bring future business for the company. Thank you Ryan for a trouble free, trust based transaction.
We bought an Infinity SUV from Kelowna Infinity and the experience we had with Dylan Tran was above and beyond. We have bought many cars and nothing compared the buying experience we had at Kelowna Infinity. Dylan walked us through all the features the car has and followed up the next day to see if we needed more help. I understand that Dylan is moving up to the finance office and Infinity is loosing the best salesman we have ever again ever dealt with. Congrats on your promotion you deserve it
Prompt response to inquiries. Excellent service and follow through. Lots of inventory on lot. Knowledgeable and takes time with customer. Felt very at ease at this Dealership. Shout out to Dylan Tran and Charles McAllister. Will be back for any future car purchases. Thanks again guys.
Nils was very helpful with the purchase of our new INFINITI. Would recommend the dealership and the vehicle. Fair and upfront pricing, answered all questions and followed up to ensure things were good.
This is sixth INFINITI purchased from Kelowna INFINITI. Nils,Dylan,Nicole and Nathan have all been very professional and great to deal with.
Thanks Nathan for the great service. He always takes really good care of me when I'm there.
Great customer service and nice staff best experience with Nathan and David 👍👍👍👍
Great service experience Very professional services Nathan and David is doing great job
Was able to sell my Truck quickly and without any issues. Ryan was very personable and easy to deal with.
I had a great experience working with Adam and Nicole. It was my first time buying a new car and they made the process as simple as could be. I highly recommend their services if your in the market for a vehicle.
From start to finish, the team at Kelowna INFINITI were amazing to work with! Dylan Tran was knowledgable, proffessional, and easy to work with. We look forward to our next vehicle purchase from Dylan and the team at Kelowna INFINITI.
We had the pleasure of virtually meeting Vik Jaiswal, who was absolutely over the top helpful and so knowledgeable about any of the cars we were speaking to him about. He was amazing at presenting options to us, very responsive to text messages (COVID car shopping at its best!)
He understood our needs, presented options, and was someone we considered a ‘trusted advisor’ in our car search. He helped us feel like our search was a business transaction and investment for our family instead of a sales push you can sometimes encounter when car shopping! He will be our guy ... Read More Google - Nov 13, 2021
A huge thank you to Dylan Tran and all the staff at Kelowna INFINITI who made our vehicle purchase a professional and stress free experience. From the first point of contact until we drove away from the dealership with our purchase, the Kelowna INFINITI Team were courteous, professional and thoughtful.
Wow I just got my new ride from Kelowna Nissan, I can’t believe how helpful everyone was all around. But I’d have to say that Dylan Tran aka assistant sales manager is the one that stood out the most, very respectful, easy to talk to and all around great guy. He made this experience NOT STRESSFUL at all. Amazing job Dylan thanks again in my books you killed it!!!!!
Stopped in on the INFINITI side of the dealership to see if someone could reset the tpms on a Q50. The service advisor/manager did not hesitate to help and successfully reset the tpms light. I had no appointment yet this staff member immediately stepped up to assist. This is one of the reasons I keep buying Infinitis. This is an excellent dealership.
I give the Kelowna INFINITI a five star rating. I also give Nathan Samaddar five stars ever time I bring in my QX60 for its maintenance he goes above and beyond for me since I bought my suv. A huge thanks to him and everyone at the Kelowna INFINITI that I have dealt with and who I deal with all the time. I highly recommend this company
Nathan Samaddar I awesome to deal with. I recommend Kelowna INFINITI they have treated me awesome since I bought my 2018 QX60
Great experience, would definitely repeat my visit for service! Knowledgeable consultants, very professional and a pleasure to work with!
The service from the dealership was the BEST service I've had from any business is a long time. Dylan and his team really went above and beyond to make this deal happen for me. I highly recommend if you or anyone you know are looking for a new car call Dylan at Kelowna INFINITI. Thanks again everyone!
A big thanks to Dylan Tran, and the team at Kelowna Infinity. They made my online purchase smooth and easy. Dylan was very professional, keeping me up to date, before, during, and after, my vehicle was delivered strait to my driveway. I highly recommend them.
Nathan S in Service Dept was fantastic to deal with! Punctual, on time, communicated very well and would recommend him to anyone.
We have purchased our last 4 vehicles from Kelowna Nissan/INFINITI and have always had an amazing experience. Purchasing a vehicle can be stressful at the best of times but we have always felt comfortable and that the staff have our best interests at heart. Our most recent experience was probably the best one ever! Dylan Tran was the agent we worked with and we can't say enough good things about his expert service. He was very knowledgeable, very efficient, dependable, and yes, honest and up front in all of our conversations. He walked us through every option on the ... Read More Google - Jul 23, 2021
Our experience buying a car from INFINITI Kelowna was great, right from the start. The receptionist was attentive to our needs and quickly introduced the assistant sales manager Dylan Tran to us. Dylan was very professional, ascertaining our needs and showed us the various options. After reviewing and road testing he helped us come to a quick decision without any pressure always making us feel he had our best interests at heart. The whole process could not have been better and I thoroughly recommend Dylan and INFINITI Kelowna for anyone looking to purchase a car.
We were very happy with every aspect of our purchase and love our new QX50!
We couldn't be more happy with the service at Kelowna INFINITI. Dylan was patient, professional and very knowledgeable. We ended up buying a very comfortable 2019 QX50 Infinity. The experience from the whole team at Kelowna Infinity was excellent. Thank you!
Nathan was excellent. All of the work was done to expectations and the service is always outstanding. I also find their pricing to be quite reasonable. No hesitation in recommending Kelowna INFINITI.
We bought a used vehicle, we dealt with Mark & Charles . They were both extremely helpful , informative and were great guys to deal with. Was a great experience.
A huge shout out and thanks to Dylan Tran at Kelowna INFINITI for helping with our purchase of a great Q50 Red Sport. Dylan was very knowledgeable with everything about the vehicle, and answered all of our questions in a very personable professional manner. Dylan your customer service is outstanding, thanks for making our car buying experience much better than we expected!
Our experience at INFINITI was a good one, Dylan Tran was excellent and kind and helpful. We also appreciated working with Sara, who helped us with the financial details. We are enjoying our Subaru Forester.
A big thanks to Nathan Samaddar at INFINITI services. Very nice people and great service.
We had a fabulous experience at Kelowna INFINITI purchasing our new to us 2017 QX50, largely because of Dylan Tran our salesperson. He was incredibly knowledgeable and great at explaining all the options our car has. Thank you so much Dylan. We would also like to thank managers Nils and Nicole for all their help we couldn’t have had a better experience. -Ross and Tara Rainsford
A great experience overall, very professional and understanding of the customer's needs. Mark S. was extremely helpful and accommodating throughout the purchase, this has continued post purchase with follow-up enquiries. I would highly recommend this dealership, ask for Mark, you won't be disappointed!