Customer Testimonials
We had a great experience at Kelowna INFINITI after shopping around at other dealerships over the last month, INFINITI was both the best experience with customer service and knowledge.
The INFINITI cars are the exception of Quality and their service team is even better if that’s possible.
Excellent service. Have been going there for 2 different vehicles for a number of years. Very professional.
Great service
I brought my car in for service regarding the TPMS light and was greeted politely by David Cline. He kept me up to date as it took more than two hours to diagnose, plus he gave me a break on the labour to determine the problem. Thanks David!
Service department here is exceptional. Jame and Nicole helped with warranty work and the purchasing of a second extended warranty for our Rogue James was very professional.
Good friendly service as well as fairness and customer care. James Thiessen was very friendly, professional and provided great customer care.
James in the service department is the best agent I have ever dealt with in a service department of any dealership. He went above and beyond to help me with a very messy insurance claim. He was able to make a nightmare of a situation bearable, even pleasant. So thank you very much
Ryan Sandhu is an exceptional member of their sales management team. I have had the pleasure of buying several vehicles through Ryan over the years, including for family, and I can’t say enough about Ryan’s professionalism and overall knowledge of vehicles and the market. I will be returning! -Adam R Schmidt, Kelowna
This review is definitely long over due! Back in June I had purchased a beautiful used car from Kelowna Infinity Nissan with the assistance of Charles and Vik. Before I go any further, I would like to mention that I live in Atlantic Canada. When I had inquired about the vehicle, Vik was very quick to reach out and respond to all of my questions and even sent multiple pictures and videos of the vehicle uppon request. Vik and Charles also sent me the CarFax and all documentation on the vehicle very quickly prior to my purchase. Once everything checked ...
They are an excellent dealership from everyone that works there and the facilities were second to none.
James Thiessen in the service department did an outstanding job. Thanks for another great service.
Great dealership, honest and reliable. Thank you for everything!
Nathan, David and INFINITI team is great. It is very pleasant experience servicing with them.
Bought two 2019 INFINITI vehicles from Vik in sales recently, outstanding service before and after purchases. Will return in the future for sure!
Had a great experience dealing with Ben. Very knowledgeable and friendly, not at all pushy, and got to know our needs before presenting us with options beyond what we went in to see, which paid off when we fell in love with a vehicle that wasn't even on our radar.
We just sold our 2019 SUV to Ryan and the team. They made a strong offer we were happy with, and Ryan did a great job of walking me through the process of buying and selling vehicles ‘virtually’. I would definitely do business with him again.
We purchased a new QX50 from Nils, Travis & Charles. Their integrity, professionalism, fairness, customer care and outstanding service is the best that we experienced in buying our sixth INFINITI & our twentieth vehicle. Great dealership, great teamwork and thorough attention to our needs as customers. Despite the distance & the fact that other INFINITI dealerships are closer to our residence, and based on our excellent experience, Kelowna INFINITI, which is part of the Sentes Group, will definitely be our choice from now on. We are thankful and very appreciative of the quality of service and positive experience.
I want to give a huge shout out to Ben, Nils, Ryan and Charles. Last Friday I made a deal in principle on a used Q60. We agreed that I would drive from Calgary on Saturday to pick up the car. Upon arrival there was a small concern with the vehicle. Knowing that I was going to drive back to Calgary the next day Ben, Ryan and Nils went out of their way to make everything 100%. I could not believe what great lengths this team went to make sure that I was satisfied with my purchase. Simply amazing service. Charles ...
Very professional kind and friendly service
If you want to deal with a reputable, honest, reliable car dealership that has 5-star service, Kelowna INFINITI is the best!! Dave and Nathan in the service department are professional, knowledgeable, fast, courteous and genuinely really nice people. I cannot say enough wonderful things about the team of people at this dealership and the amazing quality of my QX50 SUV! I highly recommend them to family and friends!
We traded in our 2 cars and bought a 2018 Nissan Murano SL AWD Midnight Edition from Travis Barr. We did notice a few things once off the car lot that we didn't see right away and we contacted Travis. He got them taken care of in a timely manner. While car buying can be a frustrating experience, Travis made the transition to our new car very easy and comfortable. Thanks Travis. We wouldn't hesitate to use him the next time we go car shopping.
My mom recently purchased QX50 by Adam. He was very fun and welcomed for every visits (we visited so many times to all different locations) even without appointment, he really put efforts to action quick with explaining details, promotions, and made all attractive. He was super professional and friendly at all time. He even checked us if we are still doing well with the new car. Adam made the whole experience special at INFINITI and I highly recommend this place to all of my friends! Well done Adam!
Had the pleasure of recently dealing with Kelowna INFINITI Nissan.We purchased a used GMC truck.Elias,Adam,Charles and Nicole were all top notch professionals.First class customer service.Would highly recommend this dealership. Andre and Loni Gorjeu. Campbell River B.C.
The service department did an excellent job helping me with an out of warranty issue that was going to be very expensive. They made it right as they always do.
Great friendly service. Always keep me informed of my vehicle needs and let me decide what is important to me.
From the moment we walked into the dealership, my wife & I were wowed !! Each & every staff member we dealt with were over the top professionals !! A special shout out to Nils & Travis for all their extra efforts pre, during & post purchase, thank you both for making this a very special experience !!
Had a fabulous experience at Kelowna INFINITI picking up our new INFINITI QX50 today. Ken, Sales Rep & Nicole Finance Manager gave us the best service and were so pleasant & professional! The best!
Kelowna INFINITI / Nissan has an outstanding and honest Pre Owned Manager, Ryan Sandhu demonstrated how a professional treatment could bring future business for the company. Thank you Ryan for a trouble free, trust based transaction.
We bought an Infinity SUV from Kelowna Infinity and the experience we had with Dylan Tran was above and beyond. We have bought many cars and nothing compared the buying experience we had at Kelowna Infinity. Dylan walked us through all the features the car has and followed up the next day to see if we needed more help. I understand that Dylan is moving up to the finance office and Infinity is loosing the best salesman we have ever again ever dealt with. Congrats on your promotion you deserve it
Prompt response to inquiries. Excellent service and follow through. Lots of inventory on lot. Knowledgeable and takes time with customer. Felt very at ease at this Dealership. Shout out to Dylan Tran and Charles McAllister. Will be back for any future car purchases. Thanks again guys.
Nils was very helpful with the purchase of our new INFINITI. Would recommend the dealership and the vehicle. Fair and upfront pricing, answered all questions and followed up to ensure things were good.
This is sixth INFINITI purchased from Kelowna INFINITI. Nils,Dylan,Nicole and Nathan have all been very professional and great to deal with.
Thanks Nathan for the great service. He always takes really good care of me when I'm there.
Great customer service and nice staff best experience with Nathan and David 👍👍👍👍
Great service experience Very professional services Nathan and David is doing great job
Was able to sell my Truck quickly and without any issues. Ryan was very personable and easy to deal with.
I had a great experience working with Adam and Nicole. It was my first time buying a new car and they made the process as simple as could be. I highly recommend their services if your in the market for a vehicle.
From start to finish, the team at Kelowna INFINITI were amazing to work with! Dylan Tran was knowledgable, proffessional, and easy to work with. We look forward to our next vehicle purchase from Dylan and the team at Kelowna INFINITI.
We had the pleasure of virtually meeting Vik Jaiswal, who was absolutely over the top helpful and so knowledgeable about any of the cars we were speaking to him about. He was amazing at presenting options to us, very responsive to text messages (COVID car shopping at its best!) He understood our needs, presented options, and was someone we considered a ‘trusted advisor’ in our car search. He helped us feel like our search was a business transaction and investment for our family instead of a sales push you can sometimes encounter when car shopping! He will be our guy ...
A huge thank you to Dylan Tran and all the staff at Kelowna INFINITI who made our vehicle purchase a professional and stress free experience. From the first point of contact until we drove away from the dealership with our purchase, the Kelowna INFINITI Team were courteous, professional and thoughtful.
Wow I just got my new ride from Kelowna Nissan, I can’t believe how helpful everyone was all around. But I’d have to say that Dylan Tran aka assistant sales manager is the one that stood out the most, very respectful, easy to talk to and all around great guy. He made this experience NOT STRESSFUL at all. Amazing job Dylan thanks again in my books you killed it!!!!!
Stopped in on the INFINITI side of the dealership to see if someone could reset the tpms on a Q50. The service advisor/manager did not hesitate to help and successfully reset the tpms light. I had no appointment yet this staff member immediately stepped up to assist. This is one of the reasons I keep buying Infinitis. This is an excellent dealership.
I give the Kelowna INFINITI a five star rating. I also give Nathan Samaddar five stars ever time I bring in my QX60 for its maintenance he goes above and beyond for me since I bought my suv. A huge thanks to him and everyone at the Kelowna INFINITI that I have dealt with and who I deal with all the time. I highly recommend this company
Nathan Samaddar I awesome to deal with. I recommend Kelowna INFINITI they have treated me awesome since I bought my 2018 QX60
Great experience, would definitely repeat my visit for service! Knowledgeable consultants, very professional and a pleasure to work with!
We had a great experience! My wife's car was written off due to another driver running a red light. We presented what we were looking for and INFINITI had a solution the same day. Fair, friendly and professional. Not to mention we picked up a beautiful new Infinity Q60S. We highly recommend Ben in sales.
The service from the dealership was the BEST service I've had from any business is a long time. Dylan and his team really went above and beyond to make this deal happen for me. I highly recommend if you or anyone you know are looking for a new car call Dylan at Kelowna INFINITI. Thanks again everyone!
A big thanks to Dylan Tran, and the team at Kelowna Infinity. They made my online purchase smooth and easy. Dylan was very professional, keeping me up to date, before, during, and after, my vehicle was delivered strait to my driveway. I highly recommend them.
Nathan S in Service Dept was fantastic to deal with! Punctual, on time, communicated very well and would recommend him to anyone.
We have purchased our last 4 vehicles from Kelowna Nissan/INFINITI and have always had an amazing experience. Purchasing a vehicle can be stressful at the best of times but we have always felt comfortable and that the staff have our best interests at heart. Our most recent experience was probably the best one ever! Dylan Tran was the agent we worked with and we can't say enough good things about his expert service. He was very knowledgeable, very efficient, dependable, and yes, honest and up front in all of our conversations. He walked us through every option on the ...
Our experience buying a car from INFINITI Kelowna was great, right from the start. The receptionist was attentive to our needs and quickly introduced the assistant sales manager Dylan Tran to us. Dylan was very professional, ascertaining our needs and showed us the various options. After reviewing and road testing he helped us come to a quick decision without any pressure always making us feel he had our best interests at heart. The whole process could not have been better and I thoroughly recommend Dylan and INFINITI Kelowna for anyone looking to purchase a car.
We were very happy with every aspect of our purchase and love our new QX50!
We couldn't be more happy with the service at Kelowna INFINITI. Dylan was patient, professional and very knowledgeable. We ended up buying a very comfortable 2019 QX50 Infinity. The experience from the whole team at Kelowna Infinity was excellent. Thank you!
Nathan was excellent. All of the work was done to expectations and the service is always outstanding. I also find their pricing to be quite reasonable. No hesitation in recommending Kelowna INFINITI.
We bought a used vehicle, we dealt with Mark & Charles . They were both extremely helpful , informative and were great guys to deal with. Was a great experience.
A huge shout out and thanks to Dylan Tran at Kelowna INFINITI for helping with our purchase of a great Q50 Red Sport. Dylan was very knowledgeable with everything about the vehicle, and answered all of our questions in a very personable professional manner. Dylan your customer service is outstanding, thanks for making our car buying experience much better than we expected!
Our experience at INFINITI was a good one, Dylan Tran was excellent and kind and helpful. We also appreciated working with Sara, who helped us with the financial details. We are enjoying our Subaru Forester.
A big thanks to Nathan Samaddar at INFINITI services. Very nice people and great service.
We had a fabulous experience at Kelowna INFINITI purchasing our new to us 2017 QX50, largely because of Dylan Tran our salesperson. He was incredibly knowledgeable and great at explaining all the options our car has. Thank you so much Dylan. We would also like to thank managers Nils and Nicole for all their help we couldn’t have had a better experience. -Ross and Tara Rainsford
A great experience overall, very professional and understanding of the customer's needs. Mark S. was extremely helpful and accommodating throughout the purchase, this has continued post purchase with follow-up enquiries. I would highly recommend this dealership, ask for Mark, you won't be disappointed!
Great no stress experience and they were super transparent about every part of the process.
Just a great experience dealing with Kelowna INFINITI! I ended up purchasing an INFINITI QX80 and my wife and I are over the top pleased!
Landon in sales was fantastic to deal with - personable, no pressure, and there when we needed something. All the other staff were great, too. Would definitely buy a vehicle here again!
The service team at Kelowna Infinite are beyond awesome. There are no surprises when you get the bill and everything is explained in detail.
Nathan and the team at INFINITI are outstanding. As a result of their exceptional service ill be a loyal customer for year to come. Keep up the great work!
The INFINITI produce is a beautiful vehicle fairly priced and diligently serviced. I tell all my friend that and many agree because that is what they drive
Did an excellent job replacing a failed airbag module in my g37, even did a free inspection and washed my car for free as well, super friendly employees, will be coming back if i ever need anything else done to my car, thanks again
If you are looking for a salesperson that has your best interest in mind ask for Mack! She is hard working, knowledgeable, honest, timely and goes above and beyond to get you in the vehicle you want with the price you want. Thanks for all your help Mack!
Great service and I love my new SUV
My husband and I received great service and are very happy with our purchase. Nils and Nicole were both very helpful and pleasant to work with. They had us in our new car and on our way by the end of the day.
Thank you David for your help and advice on my INFINITI. Took it in for repairs and received professional service. I appreciated David taking the time to answer my many phone calls and questions!
Nils went out if his way to find us the vehicle we wanted and at the price we wanted. He brought in a car from another dealership and went above and beyond to help us. Everything was ready to go when we arrived at the dealership from out of town and there was no waiting for anything. The car was immaculate. If you're looking for a new or used vehicle, Nils is the very best!!
Our experience with Nils Kelly was exceptional. We are repeat customers and Nils understands our needs. He was excellent both as our salesman on this purchase and when we worked with him as the sale manager on the INFINITI side for our last purchase. His customer service skills, honesty and attention to detail are what brought us back. Nicole Clyne, in the Finance Department was also wonderful. We were so well looked after, our questions answered and her wonderful personality and attention to details made the experience top notch. We highly recommend Kelowna INFINITI to everyone. Dana and Madelyn
I highly recommend Kelowna Nissan/INFINITI. We have purchased two vehicles from them now and both experiences were top notch! Matt Guison provided great knowledge and expertise on selling us our first INFINITI as we were unfamiliar with the brand. We loved our Q50 but out grew it as our family has started to grow. We went back and that’s when we met Nils Kelly. Nils did an outstanding job finding us our dream SUV (QX50) on short notice. The service and professionalism was exceptional. I highly recommend anyone looking for a new/used vehicle in the Okanagan to ...
Excellent service, very informative, and made one feel like you were the only person there. Very well run operation in all areas.
Highly recommend Nathan in the service department. He goes above and beyond, and is highly professional. Thanks Nathan
Had the pleasure of doing business with Ryan, can't come up with anything that wouldn't give a 5 star. BR Thomas
Took my car for servicing at the kelowna INFINITI and was treated first class service from David and Nathan. I was very impressed with their customer service. Friendly and hospitable. Highly recommend to anyone!!!
Great service and friendly staff! Thank-you again Kelowna INFINITI team!
Biased cause I work here... but I bring my q50 and my mdx here for servicing so I am a customer too...
Thank you to Kelowna Nissan for a great experience!! I love my new Murano and am grateful for working with me to make the sale happen!!! Thank you also to Steve Stone for going the extra mile for me!! Much appreciated!! Loved Clinton (delivery specialist) for going over all the cars features with me and programming my contacts seat adjustments etc. Awesome!!! I love the extras in service. A quick car wash while I was looking through the lot, and again when my new car was brought in to have a fob programmed. Nice touch!!!!
Great service, good selection of vehicles and nice people!
The quality of service. the selection of vehicles and the friendly staff make this family owned dealership the place to visit for locals and out of towners.
Love this place. The staff are top shelf! They never disappoint
5 star,.... Exactly as it should be.
I have never failed to be impressed by the courtesy and professionalism of the people who make up the team. I have been going to Kelowna INFINITI for many years, and the place is always clean, modern and comfortable. Recently I took my INFINITI in for some work and received the same outstanding service. I got what I expected ...excellence! Nathan Samaddar greeted me with a warm smile and proceeded with the paper work. He is a true gentleman. Courteous, polite and authentic. It turned out that there was an issue which he immediately took steps to resolve to my ...